Terms of service

The agreement

These terms cover your use of The Listing Bench. By using the product you agree to them. If you are agreeing on behalf of a brokerage or team, you confirm you are able to do so.

Accounts

Accounts are created by invitation. You are responsible for what happens under your account and for keeping your password to yourself. Tell us promptly if you think someone else has access.

Team administrators can add and remove members of their team, and can see the content their team creates.

Your content

You keep ownership of everything you upload: listing details, photographs, logos, fonts, and anything else. You grant us permission to store and process it only so far as we need to in order to run the product for you.

You confirm you have the right to use what you upload. Listing photography in particular is often licensed rather than owned, and clearing that is your responsibility, as is permission to use a client's words or likeness in a testimonial.

Generated content

Content the product generates for you is yours to use.

It is produced by AI models from the facts you provide, and it can be wrong. Read anything before you publish it. You are responsible for the accuracy of what you publish, including prices, measurements, and property features, and for meeting the advertising rules that apply to you.

The product can display an Equal Housing Opportunity notice on generated pieces and defaults to doing so. Whether that notice is required, and in what form, depends on your state, your MLS, and your brokerage. Deciding that is your call, not ours, and it remains your responsibility whether or not you leave the setting switched on.

Acceptable use

You agree not to use the product to:

• Produce advertising that discriminates on the basis of race, color, religion, sex, disability, familial status, national origin, or any other protected characteristic.
• Upload content you do not have the right to use.
• Attempt to reach another team's data, or to probe, scan, or overload the service.
• Resell the product or pass it off as your own.

Fair use

Copy, graphics, print, and ad kits are unlimited for ordinary use, and we mean it. There are ceilings on total generation volume to stop runaway loops and abuse; they are set far above what an active team produces and we will contact you before acting on them.

Credits

Two things cost us real money to make rather than fractions of a cent: rendering video, and generating imagery with AI. Those run on credits. Everything else on your plan is unlimited, as above.

Your plan includes a set number of credits each month. Unused credits roll over for as long as your subscription runs without interruption. You can buy more at any time; purchased credits do not expire.

Credits are held when a generation starts and charged when it finishes, at the price of what was actually produced. If a generation fails you are not charged for it. Credits have no cash value, cannot be transferred between teams, and are not refundable except where the law requires it. When a team closes, any remaining credits go with it.

Auto reels are a beta feature. When the result does not meet our own quality checks we give you the template reel you picked alongside it, tell you on the result, and charge the template price rather than the auto price.

Payment

Pricing is as described when you sign up. Subscription fees are billed in advance, and credit purchases are charged at the time of purchase. Neither is refundable except where the law requires it.

We will give you notice by email before changing your price. Teams told their price is fixed keep that price for as long as their subscription runs without interruption.

Availability

We work to keep the product available but do not promise uninterrupted service. We may change or remove features; where a change materially reduces what you are paying for, we will tell you.

Ending the agreement

You can stop using the product at any time and ask us to close your account. We may suspend or close an account that breaches these terms.

On closure we delete your team's data as described in the privacy policy. Download anything you want to keep first.

Liability

To the extent the law allows, the product is provided as-is, and our total liability to you is limited to the amount you paid us in the twelve months before the claim. We are not liable for lost profits or for consequences of content you chose to publish.

Nothing here limits liability that cannot be limited by law.

Contact

Questions about these terms: hello@thelistingbench.com.